Customer Service

Shipping & Delivery
Delivery Time
Ohclock Watches sources watches both locally and internationally so expect shipment from different couriers, such as DHL, FedEx, USPS, UPS and Royal Post.
Most orders leave our fulfillment center within 3 to 5 business days. Depending on your location, shipping usually takes 7-14 business days. Although, in most cases our customers receive their goods within 4-8 business days from the date of order.
Privacy & Security
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Returns & Replacements
Ohclock Watches is happy to offer a 14 day return on all products under $299.99. Any of products priced over $300 may be returned or replaced within 30 days.
Qualified products may be returned for exchange or for a full refund within 14/30 days of purchase. You must return the product in new and unworn condition in the original packaging for a full refund. All product packaging and certificates of authenticity must be returned with the product. Any product(s) returned without original material and tags will be rejected.
To request a return use "Orders and Returns" page. If you do not have an account, contact us here and send us your:
  • Full name
  • Order#
  • Phone#
  • Email
  • Reason for return.
After you have finished one of the steps above you will be contacted by one of our team members. We will only issue a refund for any watch, if you receive the watch defected in some way, in which you have 5 days to inform us of. We will never refuse to return a broken or malfunctioning watch.
Ordering
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Payment, Pricing & Promotions
Payments
We Accept Payment via PayPal, Wire transfer and major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 256-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.
What is SSL?
SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.
Taxes
European Union customers, please pay attention: sales tax of 20% will be charged to items shipped from outside of European Union.
Viewing Orders
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Updating Account Information
Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Morbi luctus. Duis lobortis. Nulla nec velit. Mauris pulvinar erat non massa. Suspendisse tortor turpis, porta nec, tempus vitae, iaculis semper, pede. Cras vel libero id lectus rhoncus porta. Suspendisse convallis felis ac enim. Vivamus tortor nisl, lobortis in, faucibus et, tempus at, dui. Nunc risus. Proin scelerisque augue. Nam ullamcorper. Phasellus id massa. Pellentesque nisl. Pellentesque habitant morbi tristique senectus et netus et malesuada fames ac turpis egestas. Nunc augue. Aenean sed justo non leo vehicula laoreet. Praesent ipsum libero, auctor ac, tempus nec, tempor nec, justo.
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